2jili Privacy Policy

How We Handle Your Information

1. Information We Collect

When you register and use the 2jili platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform. We do not collect any information beyond what is reasonably necessary to deliver a safe and functional gaming experience.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your 2jili account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts. Your data also helps us comply with legal and regulatory obligations applicable to online gaming platforms operating in the Philippines. We may use aggregated, anonymised data to analyse platform usage trends and improve our services — this data cannot be used to identify any individual player. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers; you can opt out at any time by contacting [email protected].

3. Sharing of Your Information

2jili does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by applicable law. Any such disclosure will be limited to what is strictly necessary and will be carried out in accordance with our legal obligations. We will never share your personal data with third parties for purposes unrelated to the operation of the 2jili platform.

4. Data Security

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 2jili platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We regularly review and update our security practices to address emerging threats and ensure that your information remains protected at all times. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact us immediately at [email protected].

5. Cookies and Tracking

The 2jili platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Essential cookies are required for core functions such as maintaining your login session and remembering your preferences. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles.

6. Your Rights

As a player on the 2jili platform, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. If you wish to exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. You have the right to withdraw your consent to data processing at any time, though this may affect your ability to use certain features of the platform. We are committed to handling all data rights requests fairly and transparently.

7. Retention of Data

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with applicable laws and regulations in the Philippines. Financial transaction records may be retained for a longer period to comply with anti-money laundering regulations and other legal requirements. When your data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you. If you close your account, we will process your data deletion request in line with our retention obligations and notify you once the process is complete.

8. Changes to This Policy

2jili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will publish the updated policy on this page with a revised effective date and make reasonable efforts to notify registered players. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.